Bias, kindness, and the courage to listen with an open mind. In 2003 Madonna created a song called “Nobody knows me.” It’s lyrics always stayed with me; part defiance, part truth. Because no-one person knows the complete story of anyone do they? They see fragments, make judgements, and build whole narratives out of their own projections.  I’ve lived most of my adult life in that uncomfortable space between being seen and being understood. Bias isn’t bad, it’s human, but it’s